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10 Secrets For Writing Killer Complaint Letters complaint letter to hr

10 Secrets For Writing
Killer Complaint Letters

Letter Writing Templates
Fast and easy: Instant download of over 100 actual real-life letter templates -- here.

Complaint letters aren't always fun, but sometimes they need to be written. In many cases, if people don't complain, the problem agency at fault (i.e. company or government) won't even know that the problem you and others may have experienced, even exists.


Ultimately, legitimate complaints, by even a few people, can (and often do) result in better service for everybody. Not only that, writing them can be personally beneficial too!

That's right. Writing complaint letters can be an empowering and therapeutic experience! It allows one to take action instead of playing the role of a victim and "nursing" an ongoing resentment towards a company about poor service or treatment received. Once the complaint letter is written and in the mail, one can "let it go" knowing that one has done something tangible and constructive about the situation.

Not only that, but properly written and handled complaint letters get action!

After I started writing complaint letters, I began receiving gracious letters of ap avjbexyz. moncler discount new yorkology and contrition from senior executives including bank vice-presidents and v.p.s of marketing for giant corporations.

Getting those, felt one heck of a lot better than "polishing" an ongoing resentment and getting even angrier the next time something bad happened. Sometimes I even get discount coupons and free merchandise!

THE 10 SECRETS

Here are 10 strategies I have learned for writing complaint letters that are guaranteed to get attention and action.

Write To The Senior Person Responsible
It is important that you get the name and detailed mailing address of a very senior person responsible for the product or service that you are complaining about. I generally try to write to the V.-P. level. Never go below Director level if you want a serious response. Name and address information can be obtained from the organization's Web site or by calling the company and asking for the name and title of the senior person who you should write to.

Don't Send An E-Mail
When it comes to sending a serious complaint to a company, don't send an e-mail, regardless of what it may say on their Web site. E-mails are usually handled dismissively by low level "customer service" people. If you want serious attention and action, the formal written complaint letter is the only way to go. (yes, by snail mail!). When it arrives in the V.-P.s office, it triggers a bureaucratic process that ensures that the right people will see your letter, and will act on it.

Keep It As Short As Possible
Preferably no longer than one page, two at the most. When drafting a complaint letter there can be a tendency to go on and on just to make sure the recipient gets the point. Keep it as short as possible, but without diluting the facts of your message too much.

Give It A Heading For Easy Identification
Place a heading at the top of the letter with information that the company or agency will relate to, such as your account number or customer number. Make it easy for them to find you on their computer filing system.

Clearly Explain The Situation
Make sure that you give all of the specific details needed so that the company/agency can verify your claim without you having to get into an endless game of telephone tag with them. Include specific dates, times and places, as well as the names of people you dealt with. If you're not sure of these when composing the letter, call them back and ask for the specifics. (You don't have to say it's for a complaint letter).

Use A Positive and Respectful Tone
I have found that the best approach is to use a positive upbeat tone. Remember, you are writing to a senior person who probably sympathizes with what happened to you. Your tone should convey the message that you are the innocent victim and you understand that the company wouldn't have done such a thing deliberately.

Send Copies If Appropriate
There can be cases where it is wise to send a copy of the letter to other parties just to make sure that you will get some serious action. For example, in a case where you have been told to write to a Regional Manager of a program, it is often a good idea to make sure that someone in head office also gets a copy. I sometimes send a copy to customer services or customer relations, offices at the national level.

"Shame" Them As Much As Possible
Companies that claim and advertise high levels of customer focus and service do not like to be criticized in those areas. If you have a strong case that makes them vulnerable in one of these areas, use as much ammunition as you can to embarrass them in these sensitive areas. Modern marketing terms such as: customer relationship management (CRM), one-to-one marketing, most valuable customer (MVC), and customer-centric focus, all tend to get their attention. Also, using such terms makes you sound like an authority.

Imply You Might Take Your Business Elsewhere
I always do this near the closing. Companies don't like to lose customers, especially long-time customers. Senior marketing people are well aware that study after study has shown that it costs five to seven times as much to recruit a new customer as it does to hold on to an existing one.

Ask For An Early Reply
In the closing paragraph of your complaint letter, state specifically that you are expecting an early reply. Make sure that you follow-up by phone or e-mail if you have heard nothing in three weeks. Some companies will send you an acknowledgement letter stating that they are working on your case and will get back to you within a week or two.
Use the above strategies and you are sure to get action from your complaint letters. And, don't forget the old truism "the squeaky wheel gets the grease"!

To see a fully-formatted real-life complaint letter template, click the following link:
http://www./complaint-letter.html


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Complaint Displeased With Treatment –

 

[Name, Company Name & Address here]

[Date]

Dear [name],

I am writing to make a complaint. Yours is an organization of very good repute. It is known for great customer service, but recently, I came across disappointment with one of your employees

–          [Describe here the incident]  –

{ For instance } – Last week, I went to your [branch name] branch, and I requested Mr. [employee name] to make a deposit for amount of $[amount] into my account, but instead he processed a withdrawal. I then, complained to him regarding this, but he argued with me and talked in a very rude manner. He didn’t listen to me. His tone was very aggressive, and he also refused to make the correction, telling me that it was my fault.

I don’t see any sense in telling you the word-to-word conversation I had with this impolite employee of your bank, but I am sure that after knowing this incident, you will definitely take some action to educate your employee on behavior with customers which will prevent the loss of your business in future.

As I am sure that sitting on such a higher position in your organization, you must be concerned about the image of your bank, I believe I have done the right thing by passing on this information to you.

 

Sincerely,

 

[Your name & Designation]

[Company name]

 Download Complaint Displeased With Treatment Letter In Word Format

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Terminating Employee Due To Bad Behavior

[Name, Company Name & Address here]

[Date]

 

Dear [name],

 

We are sorry to inform you that the management has decided to terminate your employment with our organization.

Your services will be terminated from the company with effect from [termination date].

As you know that we had previously given you many warnings regarding your – [State here the reasons you are terminating the employee for].

For instance –

We received many complaints about you that you talk to our customers in a very rude tone. You argue and almost insult the customers who come to our (office/store/branch). You often respond to the customers in an unprofessional way.You must have this understanding that for any business, the customer is the main priority. Satisfying the needs of our customers is the main responsibility of all the staff in this organization.Many customers have complained about your behavior and, now we cannot risk our business because of the rude behavior of any employee of our company.As I told you above, we informed you of this important issue many times in the past, but you still didn’t improve and hence, we are taking this action against you.Please handover the company belongings to [person name]. Your dues will be paid to you on [date].

Best wishes for your future endeavors.

 

Sincerely,

[Your name]

[Designation]

 Download Sample Terminating Employee Due To Bad Behavior Letter In Word Format

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